Course Tracks & Curriculum
Comprehensive training modules designed to prepare you for real-world challenges
Module 1
3 days
BP-101
Business Process Optimization Fundamentals
Comprehensive curriculum
Hands-on projects
Industry certification
Module 2
2 days
BP-102
Service Level Agreement (SLA) Management
Comprehensive curriculum
Hands-on projects
Industry certification
Module 3
4 days
BP-103
Quality Management Systems Implementation
Comprehensive curriculum
Hands-on projects
Industry certification
Module 4
5 days
BP-201
Business Process Outsourcing (BPO) Operations
Comprehensive curriculum
Hands-on projects
Industry certification
Module 5
3 days
BP-202
Call Center and Customer Service Excellence
Comprehensive curriculum
Hands-on projects
Industry certification
Module 6
3 days
BP-203
Vendor Management and Third-Party Risk
Comprehensive curriculum
Hands-on projects
Industry certification
Career Outcomes
Launch your career with these high-demand job opportunities
BPO Manager
Average salary: ₦300,000 - ₦600,000/month
Process Analyst
Average salary: ₦300,000 - ₦600,000/month
Quality Manager
Average salary: ₦300,000 - ₦600,000/month
Customer Service Manager
Average salary: ₦300,000 - ₦600,000/month
Program Features
Everything you need to succeed in your career transition
Job Guarantee
Guaranteed employment within 6 months of completion
Expert Instructors
Learn from industry professionals with real-world experience
Hands-on Projects
Build a portfolio with real-world projects
Certification
Earn industry-recognized certifications